How fast can I get my photo back?
The process of hand lettering a photo isn’t as easy as some people might think. Every part of the process is done by hand. Our team of artists work quickly, and we will meet the deadlines listed or your project is free. The way you can improve the turnaround time is to approve the artwork as quickly as possible.
The listed project times are as follows:
One to three business days for Level 1
Three to five business days for Level 2
Ten to fourteen business days for Level 3
We understand that there might be times you need the item returned within a very strict time frame, we have a fast turnaround process that is available depending on our volume at the time of the request. Please contact us through the contact page and we will work to meet your deadline. There will be additional fees charged depending on the complexity of the project and the time frame allowed (minimum $25).
How do you return my finished project?
We will email you the artwork as a digital file as soon as it is complete. You can use your ready-to-print file on any medium you choose: card stock, coffee mug, yard sign, tote bag, invitation post card, canvas wall hanging…the possibilities are endless!
What if I am not happy with my artwork?
Please know that we want to make you happy! We also understand that our vision for your project may not initially match your vision, so we will make one revision per project at no cost to you. Additional revisions will be made for a fee that will be based on the changes you are looking to make and the type of project. To insure that we can meet the stated deadlines, revisions need to be returned to us within 24 hours of your receiving the first draft project. We always welcome your feedback at any stage of the project design.
Can I do whatever I want with my artwork?
Yes, absolutely, we put no restrictions on your artwork, it’s yours to do whatever creative thing you have in mind!
What quality should the photo I send to you be?
Send us the best quality photo at the highest resolution that you have! Does your picture have some small imperfections? Don’t worry; we’ll let you know if we’re having any issues transforming the picture. We are experts at placing lettering to take care of many of those issues.